Which of the following statements is true regarding Mrs. Parker's telephone enrollment in a Medicare Advantage plan?

The statement regarding telephone enrollment requests being required to be recorded is accurate and aligns with Medicare Advantage enrollment protocols. Recording telephone enrollment calls serves several important purposes. It ensures that there is an accurate account of the conversation between the enrollment representative and the beneficiary, which can be crucial for verifying the details of the enrollment process. This helps to protect both the beneficiary and the plan from potential fraud, waste, and abuse by documenting consent and the information exchanged during the call.

Moreover, recording the call can provide a safeguard against misunderstandings or disputes regarding the enrollment process, ensuring transparency and accountability. Regulatory guidelines necessitate this practice to maintain compliance with Medicare rules and to uphold the integrity of healthcare enrollment processes.

The other options do not align with the current regulations governing enrollment in Medicare Advantage plans. For instance, there is no requirement for enrollment requests to be valid only if done by mail, nor is it necessary for all telephone calls to be verified by a notary. Additionally, in-person completion of enrollment forms is not a requirement, and beneficiaries can enroll via various methods, including phone and online options, as long as the procedures stipulate necessary validations, such as call recordings.